Product Description
Emotional Intelligence
Managers who utilize emotional intelligence, together with other management skills can develop a more effective working environment. What follows is greater collaboration, more seamless resolutions of disagreements between individuals and successful achievement of the team and company objectives.
Organisations today are recognising the dramatic positive impact an emotionally intelligent management / leadership team can have on staff morale and business performance.
| Learning Outcomes | Overview |
| Knowledge | Greater awareness and identification of the impact of one’s emotions on self and others; recognize EI skills that boost performance and relationships |
| Skills | Develop competency to pre-empt volatile outcomes by recognizing red-flags and adjusting one’s approach accordingly |
| Application | Implement EI skills to establish synergies with colleagues, customers and other stakeholders towards the achievement of business goals |